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Frequently Asked Questions
Everything you need to know about staying with Bliss Living.
What are the check-in and check-out times?
Check-in is from 15:00; check-out by 11:00. Early/late options are £15 per hour, subject to availability.
How does check-in work?
Self check-in via lockbox or smart lock. You'll receive full access details before arrival via WhatsApp.
Can I store my luggage after check-out?
Yes — luggage drop-off is available for £25, subject to availability (typically 11:00–15:00). Please arrange in advance.
What is your cancellation policy?
Policies vary by rate type. Please check your booking confirmation or contact us directly for details.
Is ID required at check-in?
Yes, a valid ID with address proof is required at check-in. We may also ask for your booking confirmation.
Do you accommodate group bookings?
Absolutely! Group bookings are welcome and subject to availability. Please contact us directly for assistance and we'll tailor a package for your group.
Is housekeeping included?
Housekeeping services vary by length of stay and property. Additional cleaning can be arranged upon request for an extra fee.
Are linens and towels provided?
Yes, we provide fresh linens, towels, and basic toiletries for your stay. Extra sets can be arranged; requests after arrival may incur a charge.
Is there a kitchen or kitchenette?
All of our apartments include a kitchen or kitchenette with essentials such as a stove, fridge, microwave, and basic utensils.
Is Wi-Fi available?
Yes, complimentary Wi-Fi is available at all properties. Speed and reliability may vary by location.
Is there heating or air conditioning?
Heating is provided year-round. Portable A/C can be arranged in summer for an additional fee (advance notice required).
Is parking available?
Parking options vary by location. Some apartments offer on-site parking or nearby public parking. Please contact us for details specific to your chosen property.
Is there a lift?
Our properties generally do not have lifts, which is common in many London residential buildings. Please consider this if mobility is a concern — we're happy to advise.
Are laundry facilities available?
Yes, all apartments have laundry facilities with a washer and dryer available for your convenience.
Is smoking allowed?
All our apartments are strictly non-smoking. Smoking is only permitted in designated outdoor areas, if available.
Are pets allowed?
Pets are not allowed unless explicitly mentioned in the listing. Please check with us before booking.
Where are your properties located?
Our properties are in central, well-connected areas across London — including Maida Vale, Paddington, Nine Elms, Kennington, and Wimbledon. Each listing includes detailed location info and nearby landmarks.
How do I get to my apartment?
By taxi, Uber, or public transport (trains and buses). We'll provide tailored directions and transport tips when you confirm your booking.
Are there shops and supermarkets nearby?
Yes — essentials are usually within walking distance, though this varies by property location.
Is the area safe?
Yes, our apartments are in family-friendly neighbourhoods that are generally safe and well-maintained. As with any city, we recommend staying mindful of your belongings when out and about.
Still have a question?
Send us a message and we'll get back to you shortly.